Job Description

It is the responsibility of the Casino Shift Manager to oversee the day-to-day operations and manage all aspects of the casino floor and staff as it relates to Table Games during their assigned shift. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

ESSENTIAL DUTIES AND RESPONSIBILITIES :  

• Monitor activity on all table games; ensure that game integrity is upheld.
• Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor.
• Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
• Maintain a detailed knowledge of upcoming casino events.
• Monitor and continually train table games staff including managers, supervisors and dealers.
• Greet and interact with guests in a professional, welcoming and attentive manner.
• Ensure all laws, regulations, MICS and company/departmental policies are followed to by staff.
• Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day to day tasks.
• Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.
• Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
• Review for accuracy player ratings completed by Casino Floor Supervisors.
• Continually communicate pertinent gaming and employee information to the VP of Casino Operations and others as instructed.
• Evaluate and issue (or revoke) casino credit as appropriate.
• Work closely with other managers and executives to identify opportunities to increase revenues and operate more efficiently thereby increasing profitability.
• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
• Accurate and efficient completion of day-to-day reports and special projects that may be assigned.
• Work varied shifts, including weekends and holidays.
• Perform other reasonable duties and responsibilities as requested.

Effective coaching and issuance of progressive discipline as appropriate.

• Administrative responsibilities include but are not limited to: entering payroll information, attendance and disciplinary action tracking into applicable software and files, completion of performance evaluations, scheduling, and completion of daily shift reports.

SUPERVISOR RESPONSIBILITIES:

Supervisors

Dealers

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to effectively manage employees including necessary training and coaching with evidence of developing exceptionally motivated teams.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Must be able to effectively communicate with excellent interpersonal skills.
• Able to effectively communicate in English, in both written and oral forms.
• Computer literate in Microsoft Windows/Office applications required.
• Basic mathematical skills required.
• Identify different denominations of gaming chips and currency and to count and stack chips and currency.
• Print and write legibly.
• Maintain confidentiality.
• Work as a team.
• Appropriate professional appearance and demeanor. 
• Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours. 
• Team Player with a guest first attitude. 
• Minimum age of 21 years old. 

* PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD

EDUCATION and/or EXPERIENCE :

Prior Casino Experience

MATHEMATICAL SKILLS:

Basic math skills.

Language Skills:

Must be able to speak and understand English.

PHYSICAL DEMANDS :

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.F
• Frequently stooping, reaching.

WORK ENVIRONMENT :

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

What we offer you:
• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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