Job Description

The Risk Management department of Acadian Ambulance has an available part-time position for a Records Production Clerk. This entry-level role within the Compliance Department reports directly to the Compliance Supervisor. This role processes entry-level medical and billing records requests and incoming patient inquiries.

This is an in-office position with a Monday through Friday schedule, working 4 to 5 hours per day in the afternoon. No work from home or remote options. 

Duties and responsibilities:

• Answer & return phone calls about records requests;

• Review and respond to emails regarding records requests;

• Create requests in the internal Records Production tracking system;

• Process entry-level records production requests;

• Communicate with requestors as needed to obtain proper patient demographic information;

• Complete a thorough search and document retrieval from multiple platforms;

• Create certification pages and invoices for records;

• Complete records affidavits;

• Complete proper notes and documentation in the internal Records Production tracking system;

• Assist in processing records production payments as assigned;
• Answer and process incoming patient inquiries via phone and email;
• Other Records Production and Patient Inquiry duties and responsibilities as assigned.

Qualifications:

• HS Diploma or GED equivalent

• Basic computer skills 

• Problem solving abilities 

• Excellent communication and customer relation skills

• Ability to adhere to productivity goals and departmental guidelines

• Demonstrate a strong work ethic and work independently 

• Ability to multitask

• Possess strong organizational skills

• Understands HIPAA guidelines

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veteran.

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