Job Description

Job Title: Customer Success Representative

Job Type: Temp-to-Hire

Location: Remote (California Residents Only)

Must have BACHELOR'S DEGREE and 1+ year of customer service experience

$25-$31/HOUR

About the Role:

We're looking for a detail-oriented and proactive Customer Success Representative to join our client on a temp-to-hire basis. This fully remote role requires California residency and involves supporting lab partners, resolving issues, and ensuring top-tier service and communication.

• Communicate with partner labs to manage sample requests, resolve order issues, and coordinate logistics.
• Work with Sales, Lab, and Customer Success teams to meet retention and turnaround goals.
• Build strong relationships with customers and internal stakeholders.
• Identify customer needs and provide timely, effective solutions.
• Respond promptly to phone and email inquiries.
• Keep internal teams aligned with customer updates and engagement efforts.

• Bachelor's in Biological Sciences or related field (preferred).
• Strong customer service and communication skills.
• Quick problem-solving with a professional and empathetic tone.
• Highly organized with great attention to detail.
• Comfortable working independently in a fast-paced, remote setting.
• Proficient with standard office software.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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