Job Description

Vice President of Operations I Servant-Leadership Model I Industrial Service

Company

Our client, a rapidly growing specialty service provider with nationwide operations, seeks an experienced Vice President of Operations to drive their next phase of growth. This unique company has revolutionized its niche within the facilities management industry through proprietary technology and processes, serving major national retailers and commercial clients across the United States.

Opportunity

As Vice President of Operations , you will partner with the leadership team to scale operations while maintaining strong profitability. This role offers the chance to lead a mission-driven organization that combines innovative solutions with a strong culture of service.

The Role

As Vice President of Operations, you will lead technical field service teams, develop operational strategy, and implement business systems to drive efficiency and growth. Reporting directly to the CEO, this role is critical to achieving the company's ambitious growth objectives.

Key Responsibilities

Technical Field Service Leadership

• Lead and develop a team of 5 direct reports who manage 125 field service technicians across 25+ states
• Ensure consistent, high-quality service delivery
• Develop standardized training and operational protocols for field teams

Operational Strategy

• Design and implement scalable processes supporting growth trajectory
• Identify operational bottlenecks and implement efficiency solutions
• Collaborate with leadership to develop operational KPIs

Business Systems Integration

• Oversee implementation and optimization of business systems
• Drive data-driven decision-making through operational analytics
• Ensure seamless integration between field operations and administrative functions

Resource Management & Process Improvement

• Optimize resource allocation to maximize productivity and profitability
• Develop capacity planning models for appropriate staffing across regions
• Lead continuous improvement initiatives organization-wide

Required Qualifications

• 7+ years of progressive operational leadership experience in service-based organizations
• Proven experience managing distributed field service teams (100+ employees)
• Track record of implementing business systems and operational processes
• Experience scaling operations in a growth-oriented company
• Strong analytical skills with ability to translate data into actionable insights
• Bachelor's degree in Business, Operations Management, or related field

Preferred Qualifications

• Background in logistics, supply chain, or service sectors with first-responder models
• Experience managing remote workforces
• Knowledge of related industries
• MBA or advanced degree in a relevant field

Job Tags

Similar Jobs